Policies

Return Policy

If you ever receive a damaged, defective or the wrong item, please get in contact with us immediately. You have 30 days to return a non-personalized item. You have 7 days to return a personalized item if it arrives damaged, is defective, or if you received the wrong item. Original shipping fees are non-refundable if the reason for the return is out of our control. Return shipping fees are the buyer's responsibility. We do our best to offer great quality custom products, so we hope that you also understand that we will try to accommodate most reasonable return requests. Of course, reach out to us for any questions you might have.

 

How to Initiate a Return

To initiate a return, simply contact our customer service team with your order details and reason for return. We will provide you with instructions on how to return your item and process your refund or exchange.

 

Shipping Information

We strive to process and ship orders as quickly as possible. Once your custom item is ready, we carefully package it for safe delivery. Most purchases arrive within 4-7 business days after our normal production time of 10 business days. These shipping estimates are based from our shipping location in Mount Gilead, Ohio.

Tracking Your Order

After your order has been shipped, you will receive a tracking number to monitor the status of your delivery. We value transparency and want to keep you informed every step of the way. If you have any questions about your order, feel free to reach out to our customer service team for assistance.

Processing Time

At TSC Laser Engraving, everything is made to order. This means that each product is custom-crafted to your specifications, ensuring a unique and personalized touch. As everything is made to order, please note that it can take up to 10 days to finish your custom order. If you contact us, we'll provide a more accurate ship date.

 

Our Guarantee

At TSC Laser Engraving, we stand behind the quality of our products. If you ever receive a damaged, defective, or incorrect item, please contact us immediately for assistance.